Bill Staples is the Chief Product Officer at New Relic who’s responsible for driving the company’s platform strategy and leading its product management, engineering, and design functions. Bill has more than 20 years of experience in technology, coming to New Relic after a three-year stint as Adobe’s Vice President of Experience Cloud and a 17-year stint at a little company called Microsoft, where he ended up as a Corporate Vice President of the Azure Application Platform. Join Corey and Bill as they discuss the New Relic One platform that’s designed to make it easier for companies to adopt observability; what the difference between monitoring and observability is; New Relic’s free tier, which Bill says is 10x more generous than any other vendor; why Bill believes New Relic lives its values more than the other company’s he’s worked at; Corey’s complicated relationship with usage-based pricing models; why Bill thinks observability should be part of the basic engineering process; and more.