Tim Banks is a technical account manager at Mission Cloud, an AWS Premier Consulting Partner. Tim brings more than 20 years of experience to the role, having worked as a technical account manager at AWS, a site reliability engineer at Elastic, a DevOps engineer at ObjectRocket, a senior database administrator at TEKsystems, and a LAMP systems architect at Charles Schwab, among other positions. Prior to launching a career in tech, Tim enlisted in the U.S. Marine Corps as a musician before being reassigned to avionics. Join Corey and Tim as they discuss what a technical account manager does, how not all TAMs are the same and why that might be, how small businesses are more able to do the things they think are right compared to large businesses, how tech has come a long way with respect to diversity and inclusion over the last 20 years and how there’s still a long way to go, what the tech industry means for Tim’s legacy, why it’s important to have compassion, how we can iterate our personalities much like our software, the importance of action against racism and bigotry, and more.