Today Corey interviews Jeff Smith, Director of Production Operations at Basis Technologies. In a post-2020 world, they discuss the pros and cons of remote work. Jeff talks about the trade-off that gets made when employers allow workers to forfeit face to face time in favor of working from home. Jeff and Corey make the point that often the interactions that are cited as pros — i.e., chatting with a coworker in the hallway — are the very same exchanges employees identify as interruptions to their actual work. They come to the conclusion that the loss of face to face interaction is often still worth the benefits to employees and companies. Corey and Jeff conclude their conversation by talking about what Jeff has learned about the power of telling your story and using your voice since the release of his book, “Operations Anti-Patterns.”