Jeffery Smith is the director of production operations at Centro. Over the course of his 20-year career, Jeffery has held a number of technology roles. Prior to joining Centro, he worked at Grubhub as a site reliability engineer manager, a senior systems engineer, and a system admin. Before that, Jeffery also worked for Wolters Kluwer as a website support analyst and for Instant Technology as a Windows/Solaris administrator, among other positions. Join Corey and Jeffery as the discuss the inspiration behind Jeff’s book, Operational Anti-Patterns with DevOps Solutions, why Jeff believes that change management is one of the biggest anti-patterns that can be found across a lot of organizations, how automation can help optimize change management initiatives, why Corey thinks consultants are incapable of changing company cultures despite what many of them might say, why it’s impossible to learn from the fabled “perfect story,” why no one in an audience should ever leave a conference talk feeling crappy, what Jeff’s book-writing experience was like, and more.