Today Corey chats with Chris Evans, Co-founder and CPO of incident.io. After defining “incident,” they talk about the complexity of systems at organizations and how incident.io comes in and provides communication and structural solutions when networks go down or problems arise. Chris explains how incident.io is more effective and pragmatic than mere documentation when it comes to addressing systemic issues. They have a conversation about circular dependencies, and how incident.io integrates with existing systems to complement and augment them.