Conrad Heiney is a principal cloud engineer at Glidewell Dental, a company that distributes high-quality dental lab products to dentists and laboratory professionals around the world. Conrad has more than 20 years of experience as a system administrator, working for companies like Fox Sports, Buzznet, DIRECTV, Tierzero, and ZestFinance along the way. He specializes in Unix system administration, AWS cloud services, Opscode Chef management, MySQL DBA management, and a host of other areas. Join Corey and Conrad as they discuss the path that led Conrad to the world of computers, what it was like to be part of the generation that was essentially inventing the modern internet, how great it is to work alongside a developer who knows ops, what it was like to work at a newspaper in the 1980s (hint: everyone hated each other), why in the age of containers and serverless it’s still important for companies to understand what’s going on in the proverbial black box, why Conrad thinks tech workers aren’t more special than anyone else, the role empathy and humility should play in tech, and more.