Nora Jones is the founder and CEO at Jeli, makers of an incident analysis platform that leverages data to recommend productive solutions to the problems at hand. Before this role, she was Head of Chaos Engineering and Human Factors at Slack, a senior software engineer at Netflix, and a team lead/senior software engineer at Jet.com, among other positions. She also had a four-month stint working on restricted research for the U.S. Navy and literally wrote the book onChaos Engineering. Join Corey and Nora as they talk about just what the heck it is that Jeli does, how incidents can help organization learn more about themselves, what it was like to work at Jet when it was scaling rapidly, how if everything is an incident than nothing is an incident, why businesses need to define exactly what an incident means to them, what the purpose of chaos engineering is, the unintended positive consequences of chaos engineering, why Nora thinks the word ‘post-mortem’ should be removed from the incident response lexicon, what’s surprised Nora as her role has evolved over her career, and more.